FAQ
Frequently Asked Questions
About the Product
What dogs is this designed for?
The Amber Trail Backpack is built to handle dogs of all sizes, including large, strong breeds. The retractable reel is engineered to absorb and manage heavy pulls from the lower back of the pack — your strongest, most stable point.
How long is the leash?
The retractable leash extends up to 16 feet and locks at any length via the front brake control module. You can give your dog full range or keep them close — all without touching the leash itself.
Is it waterproof?
Yes. The backpack shell, reel housing, and waist belt channel are all waterproof and trail-rated. We've tested it in rain, creek crossings, and muddy conditions.
What if my dog lunges suddenly?
The integrated shock absorber in the reel dampens sudden pulls before they reach your body. Combined with the auto-lock safety, you can stop your dog instantly with a full squeeze of the front control module.
Pre-Order
When will my order ship?
We're currently in the final production phase. Pre-orders are expected to ship within 8–12 weeks from the order date. You'll receive a tracking number via email as soon as your order is on its way.
Can I cancel my pre-order?
Yes. Pre-orders can be fully refunded within 30 days of purchase. After 30 days, you may still cancel for store credit. Contact us at corporate@ambertrail.co and we'll take care of you.
Will the price go up after pre-order?
Yes. The pre-order price of $159 is an early backer rate. Once we launch publicly, the retail price will be $229. Pre-order now to lock in your savings.
Shipping & Returns
Do you ship internationally?
Currently, we ship within the United States. International shipping is on our roadmap and we'll announce when it becomes available.
What is your return policy?
We offer a 30-day return policy on all items. Products must be unused and in original packaging. See our full Refund Policy for details.